<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Home]]></title><description><![CDATA[Home]]></description><link>https://www.jenniferburden.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Tue, 04 Aug 2026 20:07:47 GMT</lastBuildDate><atom:link href="https://www.jenniferburden.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Why Customer Service Should Be a Strategic Partner]]></title><description><![CDATA[Many organizations tend to view the customer service team primarily as the department responsible for answering customer questions and resolving issues that arise. I believe that the greatest value provided by customer service teams comes much earlier in the process. This value lies in their ability to identify patterns and trends before they escalate into larger operational issues that could significantly impact the business and its customers. Customer conversations generate a wealth of...]]></description><link>https://www.jenniferburden.com/post/why-customer-service-should-be-a-strategic-partner</link><guid isPermaLink="false">6a68922e71e3b7d8ea3baab9</guid><pubDate>Tue, 28 Jul 2026 11:44:14 GMT</pubDate><dc:creator>Jennifer</dc:creator></item></channel></rss>